An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The front desk staff was condescending and acted as if it were an unreasonable request. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. See 1,936 traveler reviews, 2,365 candid photos, and great deals for Viceroy Riviera Maya, ranked 34 of 344 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. 4.5 Excellent 1,925 reviews Location Cleanliness Service Value 2022 Travellers' Choice Best of the Best Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. The music was so loud on the edge of the property that the water in my glass was vibrating. Now 591 (Was 2,210) on Tripadvisor: Viceroy Riviera Maya, Playa del Carmen. The quality score helps ensure that our selection stays fresh and vital. And aside from a few noise complaints about the hotels new neighboring properties, guests appreciate Viceroy Riviera Mayas secluded atmosphere and friendly. Recently named the 1 Resort Hotel in Mexico and one of the Top 100 Hotels in the World in the Travel + Leisure World’s Best. Scores are on a 20-point scale, from verified guest reviews. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. /rebates/903721.Hotel-Information&. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. The real drawback at the hotel was the noise at night from the properties surrounding the hotel. Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop. The pool, gift shop, and wait staff went above and beyond my expectations. The service at this property was beyond excellent.
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